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What Makes NorMed Different?

7/18/2017


Service. Value. Selection.

At NorMed, these aren't empty promises, it's the way we do business. For more than 40 years, NorMed has enhanced the quality of people's lives by matching more than 4,000 industrial first aid products with unparalleled customer service and great value.

To be the premier supplier of occupational medical supplies, NorMed adheres to a set of customer commitments unique in the industry. NorMed's customer commitment includes:

1. Quick Delivery

Place your order by 3 pm Pacific Time and your order ships same day.

2. 100% Accuracy

Your order should be right the first time, every time. If your order isn't exactly right, customers receive a $10 credit or coupon.

3. Virtually No Backorders

Over 98% of NorMed's orders for catalog items are shipped complete.

4. Quality National Brands

NorMed carefully selects products that meet or exceed current industry standards.

5. Quality HART Brand Alternatives

For added value, NorMed offers HART Health products as an alternative to national brands. Compare HART side by side with your current brand; if it's not better, NorMed will take it back.

6. Real Savings

By specializing solely in Occupational, Recreational, Sports, and Employee Health Care, NorMed can truly offer customers better prices.

7. Professional Service

NorMed hires the friendliest and most knowledgeable Customer Service and Sales staff in the business. Their commitment to customer service ensures that phone calls are answered by a real person and messages are returned within 15 minutes.

8. Convenient Ordering

Ordering should be easy. Phone, web, email, or fax, NorMed takes your order any way you want to place it.

9. Trusted Product Experts

NorMed staff is knowledgeable about the products they sell. They are committed to informing customers about new products and the best products to fit their needs at the best value.

10. Your Opinions and Suggestions Matter

Comments? Suggestions? Customer ideas go to top management for continuous improvement.

To find out more about NorMed's product, service and commitment to customers, visit normed.com

Comments

NorMed Difference (8/1/2017 10:47:00 AM)
I wish more companies had clear values like this.

Marci - Washington
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Our Philosophy

  • Phones should be answered by a real person
  • Messages should be returned within 15 minutes
  • You shouldn't have to wait on hold
  • Ordering should be easy
  • Your order should be right the first time
  • We should suggest ways to save you money
  • We should know about the products we sell
  • We should tell you about new products
  • Your suggestions should go to top management

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