Frequently Asked Questions

How do I get an account log-on and password?
- Please call Customer Service at 1-800-288-8200 for an account log-on and password. Customer Service is available Monday through Friday from 7 AM to 5 PM Pacific Time.
How do I place an order?
- There are two ways to get to the product information to place your order once you have logged in. Click on "Product Listing" which will take you to the 'Product Listing' with various categories. Find the category that contains the item(s) you are looking for and click on it. All items located in that category will come up with product information including descriptions, images, pricing, and options.
  
  Using the 'Search' box at the top of any page you can enter the item number, if known, or the name of the item you are looking for. When the item is found it brings up the same description, image and price screen as the 'Product Listing'.
Why does the order screen "time-out" while I am working in the cart?
- If you stop working in the order screen for a long duration, your order cart will automatically "time-out" as a security feature. This protects our customers and prevents unintentional orders from remaining active on your computer.
Do I have to put my billing/shipping info in each time I place an order?
- You only have to enter your billing and shipping information one time. After you place your first order your billing and shipping information is stored on the NorMed web site for future use.
Who pays freight?
- For shipments to the Continental U.S. we offer free shipping on web orders over $100! (excluding tax) Customers pay published FedEx ground freight charges on orders under $100. Please call our Customer Service Department at 1-800-288-8200 for freight information on shipments to Alaska and Hawaii.
Can I purchase non-stock items on-line?
- At this time only items shown in the shopping section of this site can be purchased on-line but many other items are available. Please call our Customer Service Department at 1-800-288-8200.
Is there a minimum order?
- The minimum on-line order is $50.00
What is needed to get Rx items?
- To purchase prescription drugs for your company you will need to supply your company's consulting physician's name and state license number if you haven't already given us this information. You can enter this in the message box which is displayed on the payment information screen.
When will it ship?
- If your order is received by 3:00 pm Pacific Time your order will ship the same day. If the order is received after 3:00 pm your order will ship the next business day (Monday through Friday, excluding holidays).
Where are your locations?
- NorMed is located in Seattle, Washington U.S.A. All orders ship from Seattle.
Do you have a store (retail location)?
- No. Our methods of distribution are on-line ordering through this web site, by calling our Customer Service Department at 800-288-8200, or by faxing your order to 206-242-3315.
What is the difference between regular prices and web prices?
- Orders placed on-line are generally lower than phone or faxed orders and should be processed quicker and more accurately.
Do I pay tax if my company is tax exempt?
- If we have you set up as non-taxable in our system, you will not be charged tax even though your web "invoice" shows tax. Please call our Customer Service Department at 1-800-288-8200 if you have any questions.
How do I return an item?
- We want you to be our satisfied customer. To avoid misunderstandings, call our Customer Service Department for a return authorization. For acceptance by our receiving department, please clearly mark your return authorization number on the exterior of the package. Approved returns must be in resalable condition and received back within 14 days or the return authorization will expire. A restocking charge may be assessed on returns not due to our error. Unfortunately we cannot accept returns on discontinued or outdated goods, old overstock or items whose packaging has been opened or defaced (any markings).
Why do certain medications have a short time untill their expiration date?
- Product shelf life ("expiration date" or "dating") is determined at the time of manufacture through a series of tests. These are based on both accelerated and real time tests, and are used to attempt to establish a time frame within which the drug will still deliver the specified strengths of active ingredients. This time frame is greatly affected by the large variations in the long term stability of the individual ingredients.
  
  Due to the short term stability of some ingredients, certain drugs will have a maximum shelf life of 1-2 years (or less) after being manufactured. And often a new batch will not be produced if there is existing (older) inventory in the manufacturer's warehouse and distribution system.
  
  In these cases we may receive drugs with as little as 6-12 months dating. There is simply no stock available with longer dating, nor will a manufacturer release a new batch until their inventories are sufficiently depleted.
  
  Therefore, for drugs with short shelf lives, please plan your purchases and only order what you can use in the next couple of months. Please be assured we are working to provide you with the longest dating possible.

For more information on our product lines or for help in placing an order, please call our Customer Service Department at: 1-800-288-8200